Acceptable Use Policy

This Acceptable Use Policy ("Policy") forms part of the Agreement between you (the Customer) and Humble Ventures Limited (we, us, our).

For the purposes of this Policy, the Agreement refers to:

The Software as a Service Terms and Conditions you accepted when subscribing to the Services;
This Policy;
The Privacy Policy;
And any other policies or documents referred to within those terms.

By using the Services, you agree to comply with this Policy, which applies to all Authorised Users under your subscription.

1. Purpose

This Policy ensures that the Services are used lawfully, fairly and responsibly by all customers. It outlines acceptable behaviour and expectations, especially in light of our simple flat-fee pricing model, which includes unlimited users and features.

2. Fair Use

Our pricing model does not impose arbitrary limits on usage. However, to protect the integrity and sustainability of the Services, we reserve the right to take action where usage is deemed excessive or unfair.

Usage may be deemed excessive where it:

Involves disproportionately high volumes of file or media uploads (e.g., large images, documents, or video files);
Places undue strain on our infrastructure or significantly exceeds normal usage levels observed across our customer base;
Negatively impacts the availability or performance of the Services for others;
Circumvents or exploits any system limits or controls, including the creation of multiple accounts or tenants to avoid fair usage expectations.

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Where such issues arise, we may:

Contact you to discuss your usage;
Suggest a revised pricing arrangement to reflect actual usage;
Impose usage limits;
Suspend or terminate the Services in accordance with our rights under the Agreement.

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3. Prohibited Content and Activities

You must not use the Services to:

Violate any applicable law or regulation;
Transmit or store unlawful, offensive, abusive, defamatory, obscene or harmful content;
Upload, host or distribute content that includes:
- Pornographic material (including nudity or sexually explicit imagery);
- Hateful, discriminatory or abusive language (e.g. racism, sexism, homophobia, transphobia or similar);
- Harassment or threats of any kind;
- Violent, misleading, or fraudulent content;
Upload, share or distribute files that contain malware, viruses, corrupted data or any other harmful or disruptive code;
Use the Services to interfere with or damage the normal operation of our systems or services;
Attempt to gain unauthorised access to systems, accounts, networks, or data;
Manipulate or artificially extend access rights by creating false users, fake accounts, or misrepresenting identities.

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4. Monitoring and Enforcement

We reserve the right to monitor usage and data patterns to:

Ensure compliance with this Policy;
Detect excessive use or unauthorised activity;
Maintain system stability and security.

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Where we detect a potential breach, we may take any of the following actions:

Contact you for clarification or remediation;
Remove offending content or disable access to specific data;
Suspend or restrict account access;
Terminate the Agreement in accordance with its terms;
Report unlawful activity to relevant authorities.

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5. Security and Data Integrity

You are responsible for ensuring that:

Only Authorised Users access the Services;
Passwords and access credentials are kept secure;
Uploaded files and data do not contain malware or malicious content;
Customer Data stored via the Services is lawful, accurate and appropriately backed up (as per the Agreement).

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6. Jurisdictional Compliance